Senior Manager Operations, Workplace Hubs

Senior Manager Operations, Workplace Hubs

Location: Parramatta

Employment type: Ongoing (Permanent) Full time

Salary: Clerk Grade 11/12 ($145,378 - $168,130 pa), plus employer’s contribution to superannuation and annual leave loading

Your role

As the Senior Manager Operations, Workplace Hubs, you will lead the management of our Workplace Hubs across NSW, supporting our diverse staff and services, supporting the people of NSW.

What you’ll do

As part of the Program and Partnerships team with Infrastructure and Assets, you will lead the Workplace Services, Workplace Performance, Workplace Compliance and Workplace Experience teams to ensure the successful and safe management of our Workplace Hubs.

Working with suppliers, contract partners and an engaged and friendly team, to ensure a human centred workplace experience for staff and visitors to our Workplace Hubs.

Successfully oversee the budget, reporting, contracts, procurement and associated financial responsibilities for the Workplace Hubs portfolio.

Drive a culture of continuous improvement and innovation, leading from the front in new ways to engage our staff in our workplaces.

Manage stakeholders across the organisation, providing a range of services and diverse engagement opportunities to meet the needs of all customers.

Our Program and Partnerships team are passionately committed to making a difference in the work we do, delivering human centred, resilient and efficient solutions to ensure safe and resilient assets for our NSW community.

What we’re looking for

Our ideal candidate will display the following qualities:

·         Experience managing a diverse workplace portfolio for day-to-day services and delivery of workplace projects.

·         Experience effectively managing a diverse range of stakeholders across all levels of an organisation.

·         Experience managing large customer service-based teams with a focus on innovation, customer experience and human centred design

·         This role is largely based in our Parramatta office with travel across our Sydney Metro portfolio on a weekly basis. At times, travel will be required to our Regional Hubs across NSW. 

·         Previous experience in a government setting is not essential

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

·         A challenging and rewarding career

•    Flexible, autonomous work environment

·         Competitive pay and conditions

•    Training and development opportunities to build and maintain capabilities

·         Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Tuesday, 3rd June 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Nicole Tyson, Director Workplace Transformation at Nicole.tyson@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Sarah Nguyen on 02 9765 5046 or via thikimyen.nguyen@dcj.nsw.gov.au   

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience  

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.