Senior Service Officer Mail Services

Senior Service Officer, Mail Service

Grade 5/6

Shared Services & Customer Experience

Location – Parramatta

Employment type: Ongoing full-time role

Salary – $93,295.00 - $102,941.00 pa, plus employer's contribution to superannuation and annual leave loading.

Your role

Department of Communities and Justice is seeking a Senior Service Officer, Mail Service to manage the distribution and security of key physical and digital mail operations of the department’s mailroom.

What you’ll do

• The role assesses, and reviews mail services and makes recommendations on the most suitable services and carriers.
• The role will involve interaction with a variety of internal staff throughout the Department as well as a high focus on relationship management with Australia Post and other contracted service providers and couriers.
• Actively lead initiatives to improve customer service and employee satisfaction.

Department of Communities and Justice Shared Services & Customer Experience unit is a diverse, positive, and collaborative team based in Parramatta at  the Parramatta Justice Precinct working in the on-site Mailroom daily Monday to Friday.   .

The mail services unit manage the distribution and security of key physical and digital mail operations within a friendly, customer-focused team. The role is responsible for managing staff and initiates staff development in related and appropriate areas.

What we’re looking for

In addition to meeting the essential requirements, the ideal candidate will be experienced in:

Managing a busy mailroom facility in a large enterprise or government context.

The candidate will also be customer-focused maintaining relationships with key customers and experienced in working with providers to ensure the security and prompt distribution of the Department’s mail and parcels.

Please download and review the attached Supplementary Information – Physical Demands sheet, which outlines the physical requirements of the role, before submitting your application.

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Monday, 6 January 2025 at 11:59 pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Rick Towerton on 0402 342 710 or at: rick.towerton@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3042 or via anjy.fayad@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

*Please note - due to the Christmas/New Year shutdown across some areas within DCJ Interviews will be held in mid to late January 2025.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/