Senior Service Officer Workers Comp

Senior Service Officer Workers Compensation

Location: Goulburn

Employment type: Temporary full-time role for 12 months

Salary: $93,295 pa - $102,941 pa, plus employer's contribution to superannuation and annual leave loading

Your role

You will lead a high performing team of service officers responsible for processing payments for a large number of workers compensation claims across the Department. If you are looking to be part of a team that is open minded, supportive, and genuinely focused on customer outcomes than this position is for you.

What you’ll do

At the operational level you will allocate tasks and provide support and guidance to other staff including on the job training, quality control and feedback when appropriate.

The team is responsible for processing Workers Compensation claims and reimbursements in accordance with legislative requirements.   You will be a role model and assist service officers to create a positive customer experience providing services, support and advice on workers compensation administration following existing policies and procedures.

The Shared Services and Customer Experience (SSCX) area partners in the delivery of value-added shared services, performance and risk solutions that result in improved customer experiences.  The work we do enables our customers to deliver their services.

SSCX (Shared Services and Customer Experience) provide HR/Payroll and Finance transactional services to several entities within the Justice Cluster. The Finance Reconciliations Team provides services for Payroll/Finance Reconciliations, Bank Reconciliations and Workers Compensation claim reimbursements.

What we’re looking for

This job is for you if you:

• are proactive with the drive to learn and develop skills with excellent time management skills and the ability to adapt when changes occur
• are able to handle difficult situations whilst resolving complex situations in a timely manner
• have excellent communication skills with a strong customer focussed approach
• build on staff engagement and support the development of a high performing team

Experience in leading and developing teams in the delivery of high quality, client-focused services in accordance with Departmental requirements.

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Sunday, 1 December 2024 at 11:59 pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Craig Tozer on 0447 586 809 or at craig.tozer@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3042 or via anjy.fayad@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

*Please note - due to the Christmas/New Year shutdown across some areas within DCJ Interviews will be held in mid to late January, 2025.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/