Senior UX UI Designer - Digital Customer Experience

Location: Parramatta and Sydney CBD with flexible working arrangements available

Temporary full-time (12-month contract)

Salary: $125,693 to $138,510 per annum, plus employer contribution to superannuation and annual leave loading.

Your role

Work as part of a team of user experience specialists to drive all aspects of product design, delivering customer-centric digital solutions that provide exceptional value to the citizens of NSW.

This role supports end-to-end product design through discovery, framing, and iterative development by collaborating with technical developers, product managers, service designers, and other subject matter experts.

What you’ll do

• Collaborate with a team of specialists to deliver a user-centred approach in designing transformational digital solutions.
• Work hands-on across client meetings and presentations, estimates, scheduling, research, wireframing, prototyping, user testing, journey mapping, finished screen designs (in Figma), workshops, managing UX/UI deliverables, testing, and support.

• Develop viable and sustainable solutions within technical constraints and brand and design system guidelines that align customer needs and business requirements.
• Stay up to date with the best user research practices, including User Interaction (UI), accessibility guidelines, and visual design practices.
• Provide expert, specialist advice to product teams, departments, and stakeholders on best practice innovations and trends in human-centred design (HCD), content, accessibility, usability, and user research practices.
• Provide advice and guidance to local and partner development teams to ensure compliance with the department’s design system standards and guidelines.

Key Accountabilities

• Engage with stakeholders across the department’s broad portfolio areas to understand their needs and perspectives, providing digital experience services that are customer-centric, accessible, creative, and effective while meeting departmental and regulatory objectives.
• Work hands on across client meetings and presentations, estimates, scheduling, research, wireframing, prototyping, user testing, journey mapping, finished screen designs (in Figma), workshops, managing UX deliverables, testing and support.
• Keep up to date with technological developments, ensuring that digital experiences and technical development comply with the latest Web Content Accessibility Guidelines (WCAG) and related legislative requirements such as the Government Information Public Access (GIPA) Act and State Records Act.
• Provide expert, specialist advice to the product teams, department, customers and stakeholders on the application of best practice innovations and trends in human-centred design (HCD), content, accessibility, usability, and user research practices. 

What we’re looking for

• Tertiary qualifications in information technology or a related discipline and/or equivalent knowledge, skills and experience.
• Comprehensive portfolio of digital product design work that demonstrates complexity and broad customer experience.
• Proficiency in Human-Centred Design or Design Thinking.
• Proficiency in Figma, Mural, or equivalent design tools.

Download the Role Description

If viewing this ad in Seek, you will need to set up a profile or login via your existing Seek account to apply. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 5 pages).

Applications close 22nd May at 11:59pm

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Pradeep Kumar Sinha at pradeepkumar.sinha@dcj.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please email the recruiter.

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit.

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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