Specialist Victims Client Officer (Talent Pool)

• Location – Parramatta (hybrid options available)
• Ongoing Full-Time (35 HPW)
• Clerk Grade 7/8, Base Salary ($110,266 – $$122,058), PA, plus employer’s contribution to superannuation and annual leave loading

Your role

Deliver a range of supports to victims of serious offences committed by persons with a mental health impairment and/or cognitive impairment. The role provides victims with early intervention, crisis support, information, referral, and assistance when navigating the forensic mental health system including the provision of information and advice to professionals assisting victims of crime.

What you’ll do

As part of your role, you will provide the follow support:

• Provide crisis support, information, and referrals to victims of crime where a serious offence has been committed by a person with a mental health impairment and/or cognitive impairment.
• Assist victims to participate in forensic review proceedings by providing necessary information to victims about their rights within the Mental Health and Cognitive Impairment Forensic Provisions Act 2020
• Support victims to provide submissions to the Mental Health Review Tribunal

• Attend forensic review proceedings to represent and/or support victims

What we’re looking for

• Empathy and Communication - Communicate with compassion and clarity to support victims who may be experiencing distress or trauma, while actively listening and providing emotional reassurance.
• Legal and Mental Health Knowledge - Demonstrate a clear understanding of the Mental Health Review Tribunal processes, while guiding victims through their legal rights and supporting them throughout the proceedings.
• Advocacy and Support - Support victims in preparing and submitting necessary documentation and accompany them to tribunal hearings to provide representation or emotional support when required.
• Flexibility and Good Judgment - Remain calm and focused when managing shifting tasks and priorities, while exercising sound judgment to make decisions that align with legal requirements and support the best interests of victims.

Essential Requirement

• Relevant qualifications in psychology or social work and/or relevant work experience.
• Ability to be rostered on-call outside of office hours (including weekends) to provide crisis support to victims. Calls to this service are low.

Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Key Knowledge and Experience

• Knowledge of and/or work experience in the Forensic Mental Health or Mental Health Industry.
• Demonstrated skills in relation to grief management, trauma and/or family support

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage, and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment (including hybrid work arrangements)

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 2 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

Targeted Question 1

• Tell us about your experience working with people who have a history of trauma who present with complex behaviours. In your answer provide an example and explain what strategies you use?

Targeted Question 2

• In this role you will be required to explain processes and information about the forensic mental health system which has certain complexities and sensitivities. Provide an example of how you approach explaining information that may be complex or sensitive and how do you ensure your audience understands the information.

Applications close Monday, 14 July 2025 (11:59pm AEST).

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Sherie Hulme on 02 8808 0806 or at sherie.hulme@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Paola Pina via paola.pina@dcj.nsw.gov.au  

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/