Team Coordinator | Remote Interpreting | Multicultural NSW

Team Coordinator Remote Interpreting
Multicultural NSW

• Location – Parramatta
• Employment type: Temporary full-time until 30 June 2025, with potential to extend.
• Grade: Grade 5/6
• Salary: $ 97,027 - $107,059 pa plus employer contribution to superannuation and annual leave loading

Your role

In this role, you will undertake day-to-day coordination of remote telephone interpreting customer service provision within Language Services. You will be responsible for a small team of Customer Service Officers, monitoring work distribution and controlling the quality and timeliness of services provided.

What you’ll do

As part of the Language Services division, you will:

• Act as an escalation point for the team to resolve complex enquiries.
• Monitor staff performance and address any issues in a timely manner.

Allocate work and control quality and timeliness of the services provided and escalate any issues in accordance with the agency policies and procedures.

• Work collaboratively in a team environment, participating actively in team meetings and projects, and provide advice on the effective delivery of services.
• Develop sound relationships with various internal and external stakeholders.

You will also

Work as part of a multicultural team of customer service officers and translators in the Language Services division that provides translation, transcription and interpreting services to a wide range of customers.

What we’re looking for

• Demonstrated experience in the provision of quality customer service in a fast-paced environment.
• Demonstrated experience in managing multiple competing priorities and ability to adapt to changing work environment quickly.
• Experience working in language services industry (e.g. Translation/Interpreting experience preferred).
• Experience in effectively coordinating small teams, demonstrating excellent communication skills.

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career.
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities.
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on https://multicultural.nsw.gov.au/

We do work that really matters.

At Multicultural NSW you’ll be helping connect and unite people to develop resilient and welcoming communities. You’ll be supporting NSW to be the most successful multicultural society in the world.

Our work matters. We offer a range of rewarding career opportunities that allow us to promote cultural and religious diversity and social harmony.

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Targeted Question 1: Describe a project where you had to manage conflicting feedback from multiple stakeholders. How did you approach this issue, what steps did you take to address the customers’ needs and what was the outcome?

• Targeted Question 2: In your previous roles, how have you improved team coordination and efficiency? What technology tools have you used to support this improvement.

Applications close 11:59pm ADET Sunday February 16, 2025

Got a question?

For more information about the role or what it’s like to work for Multicultural NSW, please contact the hiring manager Jeffrey Brown on + +61 2 8358 5437 or at jeffrey.brown@multicultural.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please reach out to Robbie Chiplen Via: Robert.Chiplen@dcj.nsw.gov.au or 0419 448 753 

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit.

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.