Team Leader - Enforcement Operations Centre, NSW Sheriff's Office

This role is open to appointment by either a civilian professional or a uniformed officer, subject to eligibility. Please refer to the relevant role description corresponding to your employment status when submitting your application.

• Parramatta
• Ongoing - Full-Time (35 HPW)
• Clerk Grade 5/6, base salary ($99,938 - $110,271) plus employer’s contribution to superannuation and annual leave loading

Your role

The role leads the Enforcement Operations Centre (EOC), a key component of Civil Enforcement Command (CEC ), by supervising statewide administrative functions, including service and execution tasks, sale of land coordination, and contact centre operations while resolving escalated client issues,  managing high-level accounts administration and financial transactions, and fostering an ethical, high-performance environment to achieve quality service delivery and organisational goals.

As a sworn Senior Sergeant, you will support field enforcement operations.

What you’ll do

• Lead, develop and coach CEC and EOC teams to deliver high quality client services, aligned with business plans and Public Sector Management guidelines and departmental instructions. .
• Allocate resources effectively, monitor KPIs, and ensure work is completed to a high standard within required timeframes.
• Lead change management initiatives, implement new policies and procedures, and develop strategies to enhance efficiency and service delivery.
• Work with senior leaders and other business units to promote a client-first culture and provide operational advice and reporting.
• Develop and deliver training to ensure staff meet legislative and procedural standards, including compliance with the Sheriff’s Award.
• Maintain accurate records, oversee financial and administrative processes, and promote a safe, ethical, and inclusive workplace culture.

What we’re looking for

• Good understanding of legal principles and processes and the NSW court system.
• Coordinate diverse enforcement and administrative functions while adapting to evolving policies and procedures.
• Lead staff through change and fostering a client-first, values-driven workplace.
• Ensure consistent delivery of high-quality services under performance and resource pressures.
• Develop staff skills and ensure compliance with training and legislative requirements.

Download the role description for Senior Sergeant – Team Leader Enforcement Operations Centre.

Download the role description for Team Leader – Enforcement Operations Centre

Essential requirements if a sworn Sheriff’s Officer

• Successful completion of the Sheriff’s Officer Recruit Training Program.
• Certificate III in Government to be completed within 12 months of commencement.
• Willingness to obtain and complete a Certificate IV of Leadership and Management or equivalent qualification upon commencement.
• Successful completion of tactical re-certification, and other prescribed training programs mandated in line with Clause 9 of the Crown Employees (Sheriff’s Officer) Award 2024 as required.
• Current NSW Driver’s Licence, with a Provisional P2 Licence as a minimum upon entry to service.
• Current First Aid Certificate.
• Meet the required health, physical and psychological requirements in accordance with agency standards.

The role is a sworn Sheriff’s Officer for the purposes of the Sheriff Act 2005. The role is also classified as a senior non-commissioned officer under s14 of the Sheriff Act 2005.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

Targeted Question 1

"Can you tell us about a time when you were responsible for managing financial processes or budget management while also leading or coordinating a team? What steps did you take to ensure accuracy and compliance, and how did you support your team in meeting deadlines and expectations?"

Targeted Question 2

"Describe a time when you had to address underperformance within a team or with a colleague. What was the situation, how did you approach the issue, and what was the outcome?"

Applications close Sunday, 14 September 2025 (11:59pm AEST).

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager David Dodds, Deputy Sheriff on 0421 612 080 or via david.dodds@justice.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Paola Piña | Talent Acquisition Officer, via paola.pina@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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