Workplace Services Officer

Workplace Services Officer

Location - Parramatta

Employment type – Ongoing full-time role

Salary - $113,574.00 pa - $125,720.00 pa, plus employer's contribution to superannuation and annual leave loading

Your role

This is a newly created role due to our growing portfolio of Centrally Managed Offices. We’re looking for a proactive and people-focused Workplace Services Officer to oversee and coordinate the daily workplace operations of our agile offices. In this role, you’ll ensure our workplaces are safe, compliant, and welcoming, while delivering high-level support to staff, management and our executive leaders.

As part of the Programs & Partnerships Communities team, you will report to the Manager Workplace Hubs. Our Program and Partnerships team are committed to making a difference in the work we do, delivering human centred solutions to create safe and welcoming workplaces for our frontline colleagues in Child Protection, Housing and Homelessness, Youth Justice and Community Corrections, to name a few, who take care of our NSW community.  

What you’ll do

In this role, you will lead the delivery of workplace services across a portfolio of sites within Sydney Metro and Greater Sydney. With one direct report and a concierge team provided by our partners, you’ll play a pivotal role in ensuring our workplaces are safe, functional, and aligned with departmental standards.

Your focus will be on delivering customer-centric support to DCJ staff and management, identifying opportunities for innovation and continuous improvement to meet evolving workplace needs. You’ll collaborate closely with building operations teams, contracted service providers, and corporate services to ensure services are delivered in accordance with service level agreements, NSW Government standards, and departmental policies on health and safety, sustainability, and accessibility.

You’ll take a proactive approach to workplace safety, leading risk assessments and managing safety programs to ensure the wellbeing of all employees across our touchdown network. Your ability to analyse workplace performance metrics and provide data-driven recommendations will be key to informing strategic decisions and enhancing service delivery.

This role offers a unique opportunity to expand your project and program management capabilities, gaining valuable experience in best practice governance, systems, and tools.

What we’re looking for

We are looking for someone with demonstrated experience in managing workplace services or facilities, ideally in a leadership or supervisory capacity. You will have strong organisational and time management skills, with the ability to manage multiple priorities effectively.

Your communication skills, both written and verbal, will be exceptional, and you will have a proven ability to deliver high-quality, human-centred customer service.

You will be detail-oriented and capable of producing outcomes that reflect care and precision.

You should be comfortable working independently while also thriving in collaborative team environments, showing adaptability and accountability.

Your ability to build credible relationships, actively listen, and tailor your communication style to suit different audiences will be key to your success in this role.
 
Travel across your portfolio of workplaces in Sydney Metro / Greater Sydney will be required. A valid NSW drivers' licence is required. 

Previous experience working in government is not essential. 

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Thursday, 4 December 2025 at 11:59 pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Basel El-Ahmadieh on 02 9407 1748 or at basel.el-ahmadieh@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3042 or via anjy.fayad@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.