Workplace Support Coordinator, Youth Justice

Workplace Support Coordinator,

Youth Justice

• Temporary, Full-Time up to 14 June 2026
• Location: Hybrid, based at 6 Parramatta Square - Parramatta
• Clerk Grade 9/10 Salary ($120,859 - $133,183 pa), plus employer's contribution to superannuation and annual leave loading

The Department of Communities and Justice acknowledges lived experience and how it contributes to the valuable work we do with the community.

We strongly encourage and support applications from people who are of Aboriginal and/or Torres Strait islander descent. While all applications are welcome, once we have determined through merit-based assessment which candidates meet the pre-established standards of the role, preference will be given to the candidate who is also of Aboriginal and/or Torres Strait islander descent.

Your role

Lead and coordinate the provision of advice to staff members impacted by workplace issues in a safe, supportive, and confidential environment and support employees throughout the misconduct process until resolution.  Where required, provide advice and support to employees throughout other processes including but not limited to workplace issues, complaints, and performance improvements.

What you’ll do

• Manage, lead, coordinate and provide a safe and confidential means for Youth Justice NSW (YJNSW) officers to speak directly about any aspect of misconduct.
• Mentor and guide managers and other support persons, ensuring compliance with governance and quality requirements, to ensure officers impacted by reportable conduct or misconduct processes are supported and kept informed about the progress of the matter.
• Provide expert policy advice and information on reportable conduct and misconduct processes to relevant stakeholders to facilitate the appropriate interpretation and implementation of suitable pathways of resolution.
• Provide the Executive Director of YJNSW with strategic advice on continuous improvement activities and develop and deliver education and awareness programs and initiatives to YJNSW.
• Research, analyse and review complex matters, identifying emerging issues, developing evidence-based options, and recommended solutions to resolve problems and mitigate risks.
• Ensure compliance with YJNSW’s legislative obligations and proactively promote supports for officers involved in reportable conduct and misconduct processes.
• Support complainants, respondents, witnesses, and other affected officers across the entire misconduct process including appearing at tribunals and courts.
• Provide advice and support to YJ officers in the progress of workplace matters including but not limited to workplace issues, complaints, performance improvements, use of force reviews and civil litigation claims.

What we’re looking for

• Current driver’s licence.

Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

In addition to meeting the above essential requirements high calibre candidates will have

• Relevant demonstrated experience in the provision of support to employees in challenging situations.
• As an advanced communicator, you will have experience providing key information to people in challenging situations. 
• You will be self-directed and motivated, can work collaboratively and positively with others as well as the ability to think strategically while also having very good attention to detail.

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the focus capabilities & requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Sunday 5 May 2024 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Jodie Scott on 0429 991 720 or via Jodie.Scott@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Lisa Smith on 02 8688 1119 or via lisa.smith3@dcj.nsw.gov.au   

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html

Thank you for your interest in this role. We look forward to receiving your application.