Deputy Divisional Registrar - Conciliator

Organisation: NCAT Consumer and Commercial Division

Role: Deputy Divisional Registrar - Conciliator

Location: Penrith Tuesday and Thursday and Parramatta Wednesday

Ongoing Part-Time (3 days per week)

Clerk grade 7/8, Salary $110,266 to $122,058 per annum (pro-rata)

Agency overview

Communities and Justice (DCJ) enables services to better work together to support everyone’s right to access justice, support families and strengthen/bolster the promotion of early intervention and inclusion, with benefits for the whole community.

Courts, Tribunals and Service Delivery support the NSW community by providing access to justice services, through the protection of rights and public safety initiatives.  The NSW Civil and Administrative Tribunal (NCAT) provides specialist Tribunal services to help parties resolve disputes fairly and according to law.

About the role

We have an exciting opportunity to join the Consumer and Commercial Division of the NSW Civil and Administrative Tribunal.

As the Deputy Divisional Registrar – Conciliator you will conduct conciliation conferences between parties to facilitate the early resolution of disputes in line with the Tribunal’s key objectives of providing prompt, proportionate, accessible and cost-effective services.

What you’ll do

• Work independently with the parties to proceedings to objectively and fairly assist them to negotiate mutually agreeable outcomes within the requirements of the law.
• Communicate effectively with a diverse group of members of the public, Tribunal Members, and staff.
• Manage your own workload in a high paced high volume environment.
• Undertake the delegated work of a Deputy Divisional Registrar within tight time frames.

What we’re looking for

• Candidates with the ability to maintain detailed knowledge of legislation relevant to the Tribunal’s jurisdiction, regulations, policies, practices, and procedures.

• Proven capacity to exercise sound discretion and judgment in communicating with parties and Tribunal Members.

• Experience working in a high-volume customer service environment, with knowledge of contemporary dispute resolution, and case management practices.
   
• Have the ability to demonstrate empathy and understanding of disputing parties without compromising neutrality.

• Have a strong work ethic with a can-do attitude to work to tight deadlines across multiple tasks

Download the Role Description

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

Are you ready to join us?

Applicants are required to submit an online application. This must include:

• attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 5 pages).

• your cover letter must include your response to the two targeted questions below:

1. Provide an example of a time when you were required to assist someone to resolve a technical problem.  What was the problem, how did you handle that and what was the result.
2. Describe a situation where you were had to communicate detailed information to a nervous or agitated person. How did you manage this and what was the end result.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close 29th May 2025 at 11:59pm

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Lamia Ebrahimi on 02 9307 6303 or at Lamia.Ebrahimi@ncat.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Dean on 02 9765 3526 or email the recruiter

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit.

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/