Business Support Officer - Corrections Intelligence Group - Silverwater

Business Support Officer - Corrections Intelligence Group ( CIG ) , Corrective Services NSW

• Clerk Grade 5/6

• Salary $97,027 - $107,059 pa plus superannuation and leave loading

• Ongoing Full-Time role

• Location: Corrections Intelligence Group, Silverwater

• A challenging and rewarding career

• Flexible, autonomous work environment

The Corrections Intelligence Group (CIG) provides high level intelligence support to Corrective Services NSW (CSNSW) stakeholders and various law enforcement agencies. Intelligence products disseminated by the CIG assist with decision making processes around the management of offenders in custody and under community corrections supervision.  The Intelligence Support Officer undertakes a range of intelligence based administrative / clerical services to support stakeholders involved in the management of offenders in custody and under community corrections supervision.

Your role

The Business Support role is key in providing high-quality, responsive, and effective high level administrative support to the General Manager, Corrections Intelligence Group. The role demands the ability to handle sensitive information with the highest confidentiality.

You will Undertake a range of administrative and business services, including diary management and meeting support, preparation of routine correspondence and submissions, human resource process support, in compliance with relevant legislation, policies and procedures.

Duties may also include:

• Answering daily inquiries in a professional and responsive manner

• Responding to confidential matters with initiative, discretion and sensitivity

• Manage correspondence, CIG records, systems and databases, to ensure that all information is accurate, stored correctly and accessible

• Maintain effective administrative systems and procedures to improve the efficiency and effectiveness of administrative processes and practices

What we’re looking for

• Individuals who can manage strong working relationships with internal and external stakeholders to support business objective and outcomes

• Experience in high level administration and/or coordination roles, ideally at least 2 years experience

• Ability to work collaboratively with others and also independently

• Capacity to set priorities, plan workload, meet deadlines, and achieve objectives through the efficient use of time

• Ability to work in a high pressure and high-volume work environment of competing stakeholder demands and changing work priorities

• Capacity to set priorities, plan workload, meet deadlines, and achieve objectives through the efficient use of time

Download the Role Description to view the Essential requirements before applying.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

We do work that really matters

Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce the risk of re-offending and enhance public safety. It serves a key function providing effective, safe and humane management of offenders both in custody and in the community CSNSW also works in partnership with other government and community agencies to ensure that offenders and their families are supported.

Want more information?  Visit our website to see more information on Working for us.

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

Targeted Question 1 - Please provide an example where you have had to manage competing priorities within tight deadlines. How did you approach this and what was the outcome? ( 400 words max )

Target Question 2 - Describe a time when you were required to handle sensitive information and what you needed to consider to ensure it was managed as required? ( 400 words max )

Applications close 6th March 2025, 11.59pm 

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Paula Quarrie, Paula.Quarrie@dcj.nsw.gov.au or at 02 8372 5443.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Maliha.shafique2@dcj.nsw.gov.au or at 8688 2726.

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/