Asset Performance Supervisor

Asset Performance Supervisor (Tenant Satisfaction and Feedback Management)

Location – Parramatta

Employment type – Ongoing

Salary – $106,025-$117,363 + employer superannuation contribution

Your role

Do you have a passion for customer service and would like to use your trade/building/construction industry knowledge to help make a positive difference in our NSW social housing maintenance delivery?

Homes NSW is an Agency of the Department of Communities and Justice (DCJ). Our vision is for NSW to be a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief, and non-recurring.

We lead work to deliver more quality social housing to our 262,000 tenants across NSW, empowering our tenants to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing disadvantage.

We strive for excellence in service delivery and most importantly, Homes NSW puts people at the heart – including our staff. Working for us means you are joining a team where your expertise and skills will be valued.

The Maintenance Hub is responsible for handling day-to-day escalations and complex matters and integrating with staff across the Maintenance Hub Response Centre. This can include key communication to resolve client issues, contractor queries and workflow, conducting regular performance reviews, and managing de-escalations across the Responsive works landscape. 

The Maintenance Hub Response Centre operates 24/7, 365 days a year to provide responsive maintenance solutions to social housing properties in NSW, utilising various channels such as telephone, email, and online platforms to cater to our clients’ needs effectively. 

What you’ll do

As an Asset Performance Supervisor in the Maintenance Hub, you will lead and oversee the activities of Asset Performance Officers, ensuring the optimal functioning and maintenance of our residential public housing property portfolio.

Your role will be multifaceted, encompassing both leadership and strategic oversight to ensure the highest standards of maintenance excellence are upheld.

Your primary responsibility will be to provide guidance, support, and direction to Asset Performance Officers, leveraging your expertise in maintenance management to ensure that maintenance-related challenges are addressed promptly and effectively. You will serve as a mentor and resource, helping your team navigate complex issues and deliver optimal outcomes.

In addition to managing the day-to-day activities of Asset Performance Officers, you will play a pivotal role in driving continuous improvement initiatives within the Maintenance Hub. By staying abreast of industry best practices, regulations, and emerging trends, you will identify opportunities to enhance processes and optimize maintenance workflows.

Collaboration will be essential in this role, as you will work closely with other team members and stakeholders to coordinate resources, prioritise tasks, and ensure alignment with organizational objectives. Your leadership and strategic vision will be instrumental in driving the success of our maintenance operations and ensuring the smooth functioning of our facilities and properties.

Overall, as the Asset Performance Supervisor, you will have a direct impact on the efficiency and effectiveness of our maintenance efforts. If you are passionate about leadership, maintenance excellence, and making a meaningful impact in a dynamic environment, we invite you to join our team and contribute to our mission of providing exceptional support to tenants.

What we’re looking for

• Understanding of the Australian Building Codes, Australian Standards, Government, or commercial probity and contracting standards.
• Relevant qualification and/or sound construction building maintenance and/or building construction experience/exposure, together with field inspection experience and measurement of performance against standards.
• Experience and knowledge of residential property maintenance
• Experience in managing program of works
• Scoping experience – desirable
• Experience in managing staff
• Current driver’s license.
• Desirable – experience in compliance inspections of building essential services.

Click here to download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

1. Please outline your two strongest qualities in undertaking the Asset Performance Supervisor role. Could you demonstrate those strengths by a reference to an example when you used them to positive effect in achieving an outcome for the tenant and/or property.
2. What will be your approach to working in the field. What considerations will you make prior to attending, attending, and following any site visit?

Applications close 3 May 2024 at 11:59 AEST

Got a question?

If you’ve got a question about this role please contact Jefferey Warner at jeffrey.warner@homes.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Recruitment via email at recruitment.homesnsw@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.