Manager Client Services

Manager Client Services

JCPRP, ISS, Info Access & Exchange & Helpline

Location: Statewide
Talent Pool for ongoing and temporary opportunities
Grade 11/12 - $139,787- $161,663 p.a. + Superannuation

Flexible work practices, 35-hour week and flex leave

About us
 

Community Services Statewide Services promotes the safety and wellbeing of children and young people, as well as stronger families and communities across all districts of NSW. Community Services Statewide Services provides specialised operational support and intervention across a number of program streams, including child protection and out-of-home care. Our mission is to ensure the safety, welfare and wellbeing of vulnerable children and young people and to support and assist families. Community Services Statewide Services provides valuable services and support to the broader public and our government and non-government partners throughout NSW and Australia.

Community Services Statewide Services includes:

• Adoption and Permanency Services
• Child Protection Helpline
• Information Access and Exchange (IAE)
• Intensive Support Services (ISS)
• Joint Child Protection Response Program (JCPRP)
• ChildStory

What you’ll do

• Provide strategic leadership and management in all areas of the program area and be the senior representative of the Agency in the local community that your program area serves.
• Responsible for the delivery of the Agency’s core functions and services to vulnerable children, young people and their families.
• Responsible for providing leadership and direction as well as ensuring the professionalism and performance of professional and administrative staff within the program area.
• Be proactive in providing leadership to facilitate the implementation of agreed change at the front line in a way that aligns operational activities with the corporate and strategic directions of the Agency.

To be successful in this role you will possess the following:
 

• Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues.
• Build and monitor a workplace culture that values fair and inclusive practices and diversity principles.
• Promote and manage alliances within the organisation and across the public, private and community sectors.
• Initiate and develop partnerships with customers to define and evaluate service performance outcomes.
• Work through issues, weigh up alternatives and identify the most effective solutions.
• Identify resource needs and ensure goals are achieved within budget and deadlines.
• Develop team/unit plans that take into account team capability, strengths and opportunities for development.
• Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way.

To be eligible to apply you must have:
 

• Tertiary qualification in a social work, social/Behavioural Science, Welfare or related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development.
• A valid driver’s licence and willingness to travel.

Appointments are subject to reference checks and the following pre-employment checks:
 

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

1. As a senior leader in Statewide Services, how will you lead with moral courage to inspire and guide practice to influence change in line with FIC legislation?

2. Please provide an example of when you had to work collaboratively with a diverse group of stakeholders to deliver on a child focused outcome. What were the challenges and what role did you play in overcoming them?

Applications close - 11:59pm, Sunday 26 May 2024

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Elise Menser at Elise.Menser@dcj.nsw.gov.au or 0427 812 460

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Peter Luong on Peter.Luong1@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.