Aboriginal Senior Client Service Officer Specialist

Senior Client Service Officer Aboriginal Specialist
Department of Communities and Justice
Homes NSW | Southeast, South and North Sydney NSW Districts

• Location Strawberry Hills  
• Salary range: $97,027 - $107,059 - PLUS employer’s contribution to superannuation and annual leave loading.
• Temporary Opportunity with Possibility to Transition to Ongoing
• Opportunities for learning, development, and internal career progression.
• Talent Pool will also be created for surrounding locations

This position is open to Australian Aboriginal and Torres Strait Islander people only.

Your role

The Aboriginal Senior Client Service Officer (Specialist) provide specialist advice and support service brokerage for Aboriginal and Torres Strait Islander clients with complex support and housing needs.

The role manages relationships, partnerships and networks between Aboriginal and Torres Strait Islander communities and the Department to improve communication on and access to services for clients and to support sustainable tenancies.

What you’ll do

You will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will have a strong customer focus and a commitment to person-centered, culturally sensitive client outcomes.

The role also includes providing a broad range of applicant, tenancy and property management services and advice to clients including those with complex support needs, advocates and other stakeholders across the access and tenancy service streams.

You will be working across a range of Housing programs, policies and systems to maximise efficiency and service delivery outcomes as well as providing coaching and support to team members. The role includes assisting clients to relocate from their homes to another social housing property.

Working collaboratively with Client Service Officers, Team Leaders, including internal and external service providers, you will develop innovative strategies to deliver improved client outcomes and contribute to continual improvement in achieving key performance indicators for the district.

What we’re looking for

• Provide advice and/ or make appropriate referrals to assist Aboriginal and Torres Strait Islander clients with complex support and housing needs in accessing appropriate support services.
• Work collaboratively with Client Service Officers, internal specialists and external service providers to develop innovative strategies to deliver improved client outcomes and overcome barriers to access.
• Coordinate and monitor case management plans in consultation with relevant professional specialists, agencies and service providers
• Develop and sustain local partnerships with other providers to build stronger Aboriginal and Torres Strait Islander communities.
• Identify development and training needs for client service teams and provide on the job training, mentoring and guidance to client service staff to ensure a client’s specific needs are understood and appropriate services are delivered.
• Manage integrity of client data and files so that information is relevant, accurate and secure.
• Respecting cultural values, protocols and ways of doing business whilst adhering to government policies.
• Promote and support the importance of cultural connections within Aboriginal and Torres Strait Islander communities.
• Understand how to work respectfully with Elders, Community Leaders, and families with children in kinship care, and knowing when to report conflicts of interest around extended family.
• Demonstrated understanding of using technology to store sensitive data and client information

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons and Australia’s First Nations people

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close 11:59pm AEST Wednesday January 29, 2025

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Kevin Crider Via: Kevin.Crider@homes.nsw.gov.au or (02) 9266 3913

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please reach to Robbie Chiplen via: Robert.Chiplen@dcj.nsw.gov.au or 0419 448 753

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website (for all roles except Aboriginal Identified)

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/