Aboriginal Client and CSO

Aboriginal Client & Community Support Officer

Location – Sydney

Employment type – Ongoing (Full Time)

Clerk grade 3/4. Salary – $82,193 - $90,001 plus employer’s superannuation and annual leave loading

This position is open to Australian Aboriginal and Torres Strait Islander people only

Your role

The role provides project support and effective customer service to Aboriginal communities and Aboriginal clients attending court.

What you’ll do

Your responsibilities will include:

• Providing support for a range of Aboriginal targeted projects to Aboriginal clients and communities.
• Preparing correspondence and reports and maintain filing, record and data systems to ensure they are accurate, accessible and secure.
• Providing culturally appropriate front line customer service & project delivery.
• Collating, interpreting, managing and disseminating information to support project development and implementation.
• Undertaking research to enhance project delivery and outcomes.
• Promoting projects and services to Aboriginal clients and communities

What we’re looking for

• Aboriginality - typically all or the majority of the work of an Aboriginal identified role will involve the development and or delivery of policy, programs and services which impact on Aboriginal people and or involve liaising directly with Aboriginal people and communities.
• A current driver’s licence (unrestricted) and willingness to travel is required (regional locations only).

Note: In accordance with Clause 26 of the NSW Government Sector Employment (General) Rules 2014 and in accordance with Sections 14 and 21 of the Anti-Discrimination Act 1977 the Department of Communities and Justice considers that being of Australian Aboriginal or Torres Strait Islander descent is a genuine occupational qualification for this role and preference will be given to candidates who meet the pre-established standards:

• Documented verification of Aboriginality.

The Department will accept proof of Aboriginality confirming the following:

1. You are an aboriginal person of Aboriginal descent;
2. You identify as being Aboriginal; and

An acceptable form of documented verification is a “Confirmation of Aboriginality” letter, provided to you by a local Aboriginal organisation that includes a common seal from that organisation.

It is an essential requirement of the role that successful applicants are fully vaccinated and able to provide acceptable proof of vaccination status.

Download the role description.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.htm

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply. You will need to attach an up-to-date résumé (maximum five pages) and a cover letter (maximum three pages) with a brief outline on how you meet the requirements of the role and answer the 2 targeted questions below:

1.Tell me about a time when you collaborated with others to determine a course of action to overcome barriers to achieving an organisational goal.

2.Tell me about a time when you had to manage a customer's expectations in order to avoid an unreasonable commitment.

Applications close   6 May 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring Karina Boyd, Regional Coordinator, P: 0472 849 101 or E: Karina.Boyd@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Rosie Matamaki on 9765 3235 or via rosie.matamaki@dcj.nsw.gov.au  

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website (for all roles except Aboriginal Identified)

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.