Client Services Officer - Court Services, Sydney Metro & Greater Sydney Court Locations

Client Services Officer

• Location – Court Services, Sydney Metro & Greater Sydney Court Locations
• Salary ranging from $73,522 pa to $79,931 pa + super and leave loading

Are you looking to start a meaningful career in the justice system? Join us as a Client Services Officer and play a vital role in supporting court operations and helping the community access justice services.

We are recruiting to build a talent pool to fill roles as they arise over the next 12 to 18 months.

Opportunities may be Ongoing or Temporary, Full Time or Part Time depending on current and future vacancies at individual locations.

The locations included in this recruitment are:

• Bankstown
• Blacktown
• Burwood
• Fairfield
• Hornsby
• Katoomba
• Liverpool
• Manly
• Mount Druitt
• Newtown
• Parramatta
• Parramatta Children’s Court
• Parramatta Drug Court
• Penrith
• Surry Hills Children’s Court
• Sydney CBD
• Waverley
• Windsor

About the role

As a Client Services Officer with Court Services, you will provide a range of clerical and administrative services including but not limited to, responding to customer enquiries, data entry and records management.

Court Services in New South Wales provide a range of essential functions to support the justice system and the community. These services ensure that the legal system operates smoothly and that individuals have access to justice and support throughout their court journey.

What you'll do

• Assist with the effective operation of Court rooms, perform complex administrative services to meet statutory obligations and deliver high quality professional services to clients.
• Working as a member of a team, you will liaise with a wide range of stakeholders to provide high level clerical and administrative support services. 
• Your familiarity and confidence with core office software applications or other technology will see you succeed in this role.

You will also:

• Support the efficient operation of the court, this includes effective communication with a wide range of stakeholders.
• Anticipate the requirements of the judiciary and other persons in the courtroom and provide a timely and effective response.
• Support the implementation of improved work practices and be able to work across different court jurisdictions.

To find out more about what a Client Services Officer does to support the NSW Justice system click here or download the Client Services Officer Role Description

What we’re looking for

• People with great time management, organisational skills, and the ability to work in a fast-paced high volume work environment. 
• You are proficient with different technologies or can quickly learn and use technology.
• Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a court environment. Click here for Information about accepting a role within Court Services

 What We Offer - We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners to improve lives and realise the potential of children, adults, families and communities. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment! 

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 3 pages) a cover letter (maximum 2 pages) with a brief outline on how you meet the requirements of the role and a response to the following targeted question:

• Please provide an example about a time in your current role when your actions had a positive impact on team performance. 

As well as the content and quality included in your application, your application will be assessed based on whether you have complied with the directions given.

Applications that exceed page or words limits given and/or do not attach the requested resume, cover letter and response to the targeted question, may not be considered.

Assessments for this role will be held online, in person or in some cases a combination of both. Applications will be assessed as received so please ensure you complete your submission at time of application. Please monitor your inbox / junk folder for communication.  All correspondence will be sent to the email on your candidate profile.

Applications close:  11.59pm – Monday, 30 June 2025.

Got a question?

For more information about the role or what it’s like to work for DCJ, contact Sasha Vella on 02 9821 7822 or via email sasha.vella@justice.nsw.gov.au

If you’ve got a question about how to apply or require an adjustment in the recruitment process, please call Natalie Cummings on 8688 7244 or email Natalie.cummings@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more. 

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/