Client Services Officer -Reporting Services Branch

Location: Sydney CBD   

Employment Type: Ongoing full time

Salary from $84,659 to $92,701 per annum. Plus, employer contribution to superannuation and annual leave loading.

Your role

Reporting to the Centre Supervisor (Client Services), the Client Service Officer will provide administration and effective service delivery of transcript in relation to Notice of Intent to Appeal, District Court transcript revisions, and processing of orders from Registries, the ODPP and other clients.

This role will administer the assignment of overflow work to contractors including liaising and negotiating the provision of transcript within established timeframes and delivery of high-quality professional services to both internal and external clients.

Other duties of the role will include (but are not limited to):

• Maintaining the unit’s records, systems and databases, record data and file to ensure that all documentation is securely stored and readily accessed
• Communicating with staff and clients including responding to email and telephone enquiries in a timely manner
• Updating and maintaining information within the relevant computer systems, including retrieving and collating data, preparing reports and correspondence.
• Sound working knowledge of, or the willingness to develop proficiency in systems used within Client Services, including OneTRIM, Oline Transcript Portal and FTR.

What we’re looking for

Candidates that can demonstrate strong customer service skills and be able to manage competing priorities effectively.

Ability to use technology and systems to maintain accurate records.

Provide high-level clerical and administrative support in a fast-paced environment.

Download the Client Services Officer Role Description

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

· A challenging and rewarding career

· Flexible, autonomous work environment

· Competitive pay and conditions

· Training and development opportunities to build and maintain capabilities

· Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

The Reporting Services Branch (RSB) of the department operates a state-wide court reporting and transcription service for courts, tribunals and related boards. Recordings and transcripts produced by the branch become the official record of the court and are available during proceedings or for appeal purposes. Court transcripts are text versions of the recorded proceedings.

Are you ready to join us?

Click apply, attach an up-to-date resume (max 5 pages) and a cover letter (max 2 pages) with a brief outline on how you meet the requirements of the role.

During the online application process, you will be asked to provide a response to the following two (2) pre-screening questions:

• Describe a time you managed competing priorities while maintaining accuracy and meeting deadlines. What strategies did you use? (max 500-word response)

• Give an example of how you provided excellent customer service in a high-pressure environment. How did you ensure a positive outcome?

Applications close 30 November 2025 at 11:59 pm.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Jana Moa on (02) 8757 1010 or at Jana.Moa@dcj.nsw.gov.au

If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please call Dean on 02 9765 3526 or email the recruiter

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit.

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles within Reporting Services Branch and will be valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/