Client and Courts Engagement Officer

Division: Crown Solicitor's Office

Location:

Sydney, NSW, AU, 2000

Req ID: 75351

Client and Courts Engagement Officer

Be a key driver of high-quality, client-focused legal services for the NSW Government’s largest legal provider.

Manage and lead a legal support team to ensure high-quality, client-focused legal service delivery.

Temporary role and possibility of conversion to ongoing role with flexible work arrangements available.

Classification grade: Clerk Grade 7/8

Salary: $110,266- $122,058 p.a. base salary (employer’s contribution to superannuation and annual leave loading is paid in addition to the base salary.)

Work type: Full-Time – 35 hours per week - 12 months Temporary with a possibility of conversion to ongoing.

Our primary place of work is the CSO Office located at 60-70 Elizabeth Street, Sydney. Please note we will be relocating to a new premises located at Parkline Place, 252 Pitt Street, Sydney in July 2026.

About the role

As the Client and Courts Engagement Officer at the Crown Solicitor’s Office (CSO), you will play a pivotal role in supporting the delivery of high-quality legal services to the NSW Government and its agencies. This position is responsible for managing the flow of critical information between clients, Courts (including the Coroners Court), and legal teams within the CSO. You will lead a dedicated legal support team, ensuring best practice standards in client service and information management are implemented and maintained.

Your primary focus will be to act as the central point of contact, enabling the efficient tracking of legal matters, and ensuring timely, accurate, and effective legal support. You will collaborate closely with key stakeholders—both internal and external—to drive initiatives that enhance service delivery, streamline processes, and support informed decision-making.

In this role, you will:

Oversee and coordinate the tracking and progress of legal matters, ensuring responsive and efficient legal assistance.

Develop and implement procedures and standards to optimise client service and minimise business risk.

Prepare operational and management reports, and respond to enquiries from clients, Courts, and stakeholders.

Identify and drive opportunities for continuous improvement in practice management and business intelligence systems.

Provide leadership, guidance, and feedback to a team of legal support staff, fostering a culture of collaboration, high performance, and client focus.

This is a dynamic and challenging role that requires strong communication, organisational, and people management skills. You will have the autonomy to manage your workload and contribute to the ongoing improvement of legal service delivery within the CSO.

To learn more about the role, please review the role description here.

About you. Our ideal candidate.

Ability to manage and develop people, including coaching and mentoring.

Experience preparing operational and management reports with accuracy and integrity.

Commitment to diversity, inclusion, and ethical practice.

Able to build and maintain positive relationships with a variety of stakeholders, including clients, Courts, and internal teams.

Have an understanding of the justice system in NSW and are familiar with legal practice management and reporting tools.

How to apply:

For your application to be considered, you must submit your application online and include: 

An updated resume and a cover letter outlining your interest and suitability for the role

A response to the targeted questions and limit your response to 300 words per response.

The selection process may include a range of assessment techniques to assist hiring managers in determining your suitability for the role.

You can request adjustments throughout each step of the recruitment process. If you require any adjustments or alternative formats to participate in the process, please contact Margaret Ters, Talent Acquisition Partner on 0427 413 924 or email Margaret.Ters@cso.nsw.gov.au to further discuss.

A recruitment pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.

Closing date: Sunday, 22 June 2025(AEST 7:59PM)

Recruitment enquiries: Margaret Ters, Talent Acquisition Partner, margaret.ters@cso.nsw.gov.au, 0427 413 924

Why work for CSO?

The NSW Crown Solicitors Office (CSO) provides high-quality and cost-effective legal services to the NSW Government and its agencies. As a trusted legal advisor to the NSW Government, our principal role is to advise and represent agencies so that they can deliver policies, programs and projects in a lawful, effective and efficient manner.  

We act with integrity and professional independence, guided by the government sector's core values. We are focussed on providing excellent client service and promoting a culture of continuous improvement. We also provide our people with opportunities to learn, develop and adapt within an inclusive and supportive environment.

For more information about the CSO, click here.

Our commitment to flexible working

The CSO has adopted a teams-based approach to flexible working. We recognise that everyone has different needs and preferences, and our flexible work culture allows you to adapt your work routine to suit you. We’re all about flexibility, productivity and driving good client outcomes.

We have generous leave provisions available for our employees that acknowledge individual preferences and responsibilities including:

Up to 20 days recreation leave and up to 18 days flex leave per annum

20 days purchased leave annually

Inclusive paid parental leave provisions of up to 16 weeks (14 weeks + 2 bonus weeks) which can be taken flexibly within the first 24 months to support the birth, adoption, altruistic surrogacy or permanent out-of-home care placement of a child

Study time up to 4 hours per week

Extended Leave of up to 44 days after 10 years or up to 30.8 days after 7 years of service.

How we support health & wellbeing:

We offer an employee assistance program to support the wellbeing of employees in the workplace and in their personal lives, which also extends to family members

Coaching services are available for people leaders and executives to learn and implement best practices to manage their team’s wellbeing

We offer an annual Flu Vaccination program

We provide access to the Fitness Passport program – a discounted workplace health and fitness program available to staff and their families

CSO's commitment to diversity

At CSO, we believe a diverse and inclusive workforce contributes to the success of our organisation and we are committed to ensuring that our workforce reflects our diverse community.

We welcome and encourage applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, the LGBTQIA+ community, culturally and linguistically diverse people, veterans and other diverse communities.