EOI - Senior Guardian

Expressions of interest are being sought from current NSW Public Sector employees (ongoing and temporary staff) who wish to be considered for this temporary employment opportunity.

• 2 x Temporary assignments until 31st October 2025
• Location: Sydney CBD, Parramatta and Gosford
• Clerk Grade: Level 5/6. Base salary $ 97,027 p.a. to $107,059 p.a. plus superannuation and annual leave loading

About us

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the role 

There are 5 regional teams in Service Delivery, Public Guardian. The Regional Manager (RM), Sydney Metropolitan Team is responsible for 14 staff across the guardianship grades.  They are also responsible for two administration staff in the team. The RM reports to the Assistant Public Guardian, Service Delivery. 
There are two specialist customer facing teams within Establishment and Quality Assurance, including the Review and Response Team. The manager of Review and Response Team is responsible for 13 staff across the guardianship grades. They are also responsible for two administration staff in the team. The manager reports to the Assistant Public Guardian, Establishment and Quality Assurance.

The Public Guardian can be appointed by a court or tribunal to make health and lifestyle decisions for people who are unable to on their own, or with support. These include decisions regarding where a person may live, the medical/dental treatment they receive, health care and service delivery. The Senior Guardian is an important team member, providing guardianship services to ensure our customers are delivered an efficient and effective service in line with guardianship standards and the NSW Trustee and Guardian Customer Excellence Principles.  

We have 1 x full time temporary position based in Sydney CBD and 1 x full time temporary position based in either Sydney, Gosford or Parramatta

For more information about the position, view the Role Description.

Key Accountabilities  

• Develop and implement decision making plans, maintain accurate customer records, undertake individual 
• and systemic advocacy to achieve positive outcomes for our customers. 
• Prepare accurate reports, submissions and recommendations to senior officers and the Public Guardian on issues within delegated authority. Prepare well-reasoned reports to the Guardianship Division of the NSW Civil and Administrative Tribunal (NCAT) on relevant matters and attending hearings where required. 
• Make decisions in line with policies, within the Senior Guardian delegation level and authority from the Guardianship Division, to best serve the interests of our customers. 
• Collaborate with a range of professionals, staff, families, carers and other relevant persons on complex or contentious matters. 
• Conduct visits to people represented by the Public Guardian in line with the Guardianship Standards. 
• Develop knowledge and experience of local services and key support infrastructure in relation to guardianship matters. 

About you

The ideal candidate will have: 

• Excellent verbal and written communication skills for effective engagement and the ability to adapt your communication for a range of needs 
• A positive attitude with the ability to manage an active caseload  
• Excellent time management and prioritisation skills 
• Motivated to work both collaboratively and independently 
• Sound leadership skills to influence and negotiate, as well as think and solve problems  
• A good understanding of relevant legislation: Guardianship Act 1987 (NSW), the Mental Health Act 2007 (NSW), the National Disability Insurance Scheme Act 2013 (Cth) and the Aged Care Act 1997 (Cth) 
• Understand and use relevant software to prepare accurate reports, submissions and recommendations to senior officers and the public on issues within delegated authority.  

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

• Complete the online application
• Submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability for the role.
• Respond to the targeted question when prompted within the application form (500 words. Max)

Targeted Question: Can you give an example of a time when you had to quickly identify and respond to a customer's needs? What steps did you take to ensure a thorough understanding of their requirements?

Applications close: 11:59pm, Sunday 16 February 2025

For enquiries related to the role, please contact Lisa Shapiro, Regional Manager via email lisa.shapiro@opg.nsw.gov.au

For enquiries about the recruitment process, please contact People and Culture via email peopleandculture@tag.nsw.gov.au

Please note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculture@tag.nsw.gov.au
• Offers of employment will be subject to reference checks and relevant clearances.
• This opportunity is only open to current NSW Public Sector employees. Contractors are not eligible to apply.

Thank you for your interest in this role. We look forward to receiving your application.