Policy Officer - NSW Civil and Administrative Tribunal

Location: Negotiable – Sydney CBD, Penrith, Liverpool, Tamworth, Newcastle, Wollongong and Parramatta.

Employment Type: Temporary full time (up to October 2026)

Salary: Clerk Grade 7/8 from $113,574 to $125,720 per annum.

Please note that due to the upcoming holiday period and a mandatory business unit closedown, assessments and interviews for this role will commence in early 2026. We encourage you to submit your application now, and we will keep you informed about next steps once the recruitment process resumes. 

Are you passionate about delivering high-quality communication that makes a real impact? Join the Principal Registry of the NSW Civil and Administrative Tribunal (NCAT) as a Policy Officer, a pivotal role supporting the Tribunal’s leadership and the community.

Your role

The Policy Officer is a key position within the Principal Registry of NCAT. As a Policy Officer you will:

• Prepare timely, accurate and high-quality written communication, including responses to complaints and feedback, ministerial correspondence, and briefings for the Attorney General and the Department of Communities and Justice leadership team.
• Review and prepare large volumes of written correspondence.
• Work collaboratively with stakeholders to ensure clarity, consistency, and excellence in all communications.
• Contribute to the development of policy and projects which support NCAT and its leadership team when required.

What we’re looking for

• Excellent communication skills both written and oral, with the ability to tailor messages to different audiences.
• Attention to detail and critical thinking to analyse complex information and prepare accurate, high-quality responses.
• Strong organisational skills to manage workloads, prioritise tasks and meet tight deadlines.
• Research capability to quickly familiarise yourself with legislative frameworks, policies and procedures relevant to NCAT.
• Policy insight to provide analysis and advice that supports NCAT and government policy initiatives.
• Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a tribunal environment. Click here for more information about accepting a role with NCAT.

Download the Role Description

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply.

What We Offer

We offer a variety of benefits, including:

· A challenging and rewarding career

· Flexible, autonomous work environment

· Competitive pay and conditions

· Training and development opportunities to build and maintain capabilities

· Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

The Principal Registry provides corporate, business, and operational support functions to NCATs leadership team, including NCAT’s President and the Principal Registrar and Executive Director. You can read further about NCAT on our website.

Are you ready to join us?

Click apply, attach an up-to-date resume (max 3 pages) and a cover letter (max 1 page) briefly outlining how you meet the requirements of the role.

During the online application process, you will be asked to provide a response the following question:

1. Provide an example of your written communication where you were required to address a complex concern or issue raised by a client, stakeholder, or member of the public and the response was required within a tight timeframe.
2. Outline the challenges involved and how you addressed them.

Applications close 17th December 2025 at 11:59pm

Please note that due to the upcoming holiday period and a mandatory business unit closedown, assessments and interviews for this role will commence in early 2026. We encourage you to submit your application now, and we will keep you informed about next steps once the recruitment process resumes.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Katie Davidson on (02) 9307 6824 or at katie.davidson@ncat.nsw.gov.au          

If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please call Dean on 02 9765 3526 or email the recruiter

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit.

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary Policy Officer roles within NCAT and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/