Principal Business Analyst - Digital Case File Program - SRS Sydney

Principal Business Analyst - Digital Case File Program

Location – Sydney / Parramatta / Hybrid

Employment type – Full-time / Temporary with possibility of extension

Salary – $145,378.00- $168,130.00 PA, Plus Employers Contribution to Superannuation and Leave Loading

Your role

The Principal Business Analyst will work as part of a multi-disciplinary team responsible for digital product definition, design, development, implementation, and delivery for the Digital Case File (DCF) Program of work. The role will identify, analyse and facilitate improvements to new and existing business systems, processes and workflows aligned with the overall business and strategic requirements and operational goals of the Courts Tribunals and Service Delivery (CTSD) Division.

What you’ll do

• Facilitate setting priorities for change initiatives of high complexity, taking responsibility for investigation and implementation of changes to program scope.
• Identify and document business processes, business and functional requirements to align user stories, and case scenarios, comparing the best processes or delivery methods, including measuring and evaluating outcomes.

• Drive the analysis and collection of information including investigating issues and analysing team and stakeholder feedback and insights to create viable recommendations for service improvements that align with business strategy and user needs.
• Build[AR1]  strategic relationships and work with stakeholders to define business needs, user stories and priorities with a comprehensive analysis of alternate solutions using best practice methodologies to deliver products and services with the maximum benefit and to required standards. This includes facilitating collaboration and leading effective communication with all stakeholders to support design, build and delivery to meet the user needs.
• Ensure practice is documented, stored and maintained for all to access to enable effective delivery and enhanced ways of working; challenging constructively and being objectively critical to achieve solutions that are fit for purpose.
• Co-ordinate input from Business Analysts across squads/streams and drive Analysis Practice applying best practice methodologies and industry recognised standards, processes and systems ensuring people understand ways of working.

What we’re looking for

• Over 5 years’ experience and tertiary qualifications in a related discipline and/or equivalent knowledge, skills, and experience with complex government projects.
• Experience in leading and managing a team of business analysts. 
• Work with stakeholders including solution architects, product owners and other subject matter experts to document and provide relevant business solutions, ensuring proper communication and documentation of business requirements.
• Ability to assess and clearly document the impact of legislation on business processes, systems and operations and apply complex legislation into actionable business requirements.
• A strong understanding of the nuances of delivering technical programs with varied and complex stakeholders, particularly where there are differing views on the value of introducing digital capabilities. 
• Experience in using Mural and Atlassian tool set including JIRA and Confluence.

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

1. Describe a situation where you had to reduce the number of requirements for delivery when all have been prioritised as critical so that delivery can be met. What did you do and what was the result?
2. Using an example of a business improvement initiative that you led, what mechanisms did you put in place to identify problems and resolve them in a timely manner?

Applications close 12th February 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the Acting Director, Alexander Roussos via alexander.roussos@dcj.nsw.gov.au.

The hiring manager, Carolyn Bacchus, will be returning from her planned leave Monday, 10 February.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Matthew Oakley via Matthew.Oakley@dcj.nsw.gov.au.  

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/