Principal Guardian Triage

Principal Guardian Triage – NSW Trustee and Guardian

• 1 x Ongoing full-time vacancy and 1 x Temporary full-time vacancy up to 12 Months. 35 hours per week.
• Location: Flexible from the following – Sydney CBD, Parramatta, Gosford, Newcastle and Wollongong
• Flexible and hybrid working options available.
• Clerk Grade: Level 7/8. Base salary $106,025 p.a. to $117,363 p.a. plus superannuation and annual leave loading.

About us

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the role

The Principal Guardian Triage is responsible for review and assessment of new guardianship orders and managing urgent cases regarding medical care, legal, immigration, accommodation etc.

You will usually manage the cases for up to 35 days and then develop and implement a decision-making plan to allocate it to the relevant Regional Team. Your decisions will be consistent with the Guardianship Act 1987 (NSW) principles, the Public Guardian’s standards, policy, and guidelines to ensure the best outcome for the customer.

This role requires you to participate up to four times a year in an after-hours weekly roster. The roster includes working on a weekend: Friday 5.00pm-Monday 9.00 am as well as weekdays Monday-Friday 5.00 pm-9.00 am.

For more information about the position, view the role description

About you

• Capable of managing a range of new guardianship matters, including complex and contentious matters, and negotiating with professionals using strong communication skills.
• Adept at preparing accurate reports, submissions, and recommendations to senior officers and the Public Guardian, as well as well-reasoned reports for the NSW Civil and Administrative Tribunal (NCAT).

• Advanced interpersonal skills with the ability to liaise & negotiate effectively with individuals at all levels. 
• Excellent written skills to produce action plans and detailed reports.
• A positive “can-do” attitude with the ability to manage complex caseloads.
• A self-starter who can work both collaboratively and independently.
• Good understanding of legislation: Guardianship Act 1987 (NSW) & Mental Health Act 2007 (NSW)

Essential Requirements

• Degree or the equivalent experience in social, health, behavioural sciences or relevant experience.
• Available to travel throughout NSW and to undertake after hours work on a rotational basis.

Sound like you? We would love to hear from you!

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

• Complete the online application
• Submit a resume (maximum five pages)
• Answer the following targeted question when prompted within the applications form (400 words):

Targeted Question: Can you describe your experience in managing complex customer cases? Provide an example where you negotiated a contentious matter with a customer and collaborated with various professionals/stakeholders to achieve the best outcome for the customer.

Read: writing your job application for tips with the application process.

Closing date

Applications close: 11:59pm, Sunday 24th November 2024

For enquiries about the role, please contact Krystle Wilcox, Manager, Guardianship Establishment Team, Public Guardian on email krystle.wilcox@opg.nsw.gov.au.

For enquiries about the recruitment process, please contact Talent Advisor, Hina Maudarbocus, Talent Advisor on hina.maudarbocus@tag.nsw.gov.au.

Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted. 

Please note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculture@tag.nsw.gov.au
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.