Principal UX-UI Designer - Digital Customer Experience

Location: Sydney CBD and Parramatta

Employment Type: Temporary Full-Time (12-month contract)

Salary: Clerk Grade 11/12 $145,378 to $168,130 per annum. Salary is negotiable based on skills and experience.

Your Role

As a Principal UX/UI Designer in the Digital Customer Experience Team (DCX) at the Department of Communities and Justice, you will lead a team of designers to deliver accessible, user-centric digital experiences for NSW Courts and Tribunals.

This senior leadership role will shape the future of digital service delivery, ensuring alignment with human-centered design principles and the Digital.NSW design system.

What You’ll Do

• Lead end-to-end UX/UI design across discovery, prototyping, and iterative development.

• You’ll collaborate with developers, product managers, and stakeholders to deliver impactful digital solutions.

• Ensure accessibility, usability, and brand alignment across all digital touchpoints.

• Drive innovation and continuous improvement in service and product design.

• Manage complex work packages and contribute to business case development and investment planning.

What We’re Looking For

• A strategic thinker with deep experience in UX/UI design, service design, and digital product development.

• Proven leadership in managing design teams and delivering high-impact digital solutions.

• Strong communication and stakeholder engagement skills, with the ability to influence and negotiate effectively.

• Expertise in agile methodologies, human-centered design, and accessibility standards.

• Relevant tertiary qualifications or equivalent experience in UX/UI or related fields.

Download the Principal UX/UI Designer Role Description

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

Career Development: Access to internal training and leadership development programs.

Flexible Work Options: Including hybrid work and an autonomous work environment.

Competitive Salary: Attractive remuneration aligned with public sector standards.

Generous Leave Entitlements: Flex leave, annual leave, sick leave, parental leave, and carers leave.

Health & Wellbeing: Access to Employee Assistance Programs.

Inclusive Culture: We value diversity and supports all employees to thrive.

Want more information? Visit our website Working for us.

We do work that really matters.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Click Apply, and attach:

• A cover letter (max. 2 pages) outlining how you meet the requirements of the role.
• An up-to-date resume (max 5 pages)

Applications close 9th June at 11:59pm AEST.

Got a question?

For questions about the role or what it’s like to work for DCJ, contact: Tracy Southern on 0403 983 425 or at tracy.southern@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process, contact Dean on 02 9765 3526 or email the recruiter

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit.

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/