Senior Case Management Officer

Location – Sydney CBD

Ongoing full-time opportunity

Salary ranging from $110,266 to $122,058pa.

Your role

Leads and develops various teams to meet statutory and administrative obligations and deliver high quality services to clients. The role promotes a working environment that values ethical behaviour and good performance to achieve quality service delivery, organisational objectives, rewards innovation and good performance.

What you’ll do

• Manage staff and allocate resources to ensure registry standards are met and quality services are delivered to customers.
• Plan, monitor and organise workloads across teams to ensure effective service delivery.
• Manage staff performance ensuring expectations are clear and understood.
• Contribute to the development of business improvements that enhance customer service and improve efficiency.

What we’re looking for

A motivated and dedicated team leader with:

• Experience leading teams in a high-volume customer service environment.
• Ability to promote a team culture in which team members are encouraged to accept and initiate change and seek ways to improve the quality and timeliness of service delivery.

• Ability to develop skills and knowledge of legislation, legal principles, and procedures

Download the Senior Case Management Officer Role Description

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

· A challenging and rewarding career

· Competitive pay and conditions

· Training and development opportunities to build and maintain capabilities

· Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

The NSW Civil and Administrative Tribunal provides specialist tribunal services to help resolve an issue or dispute fairly and according to the law.

Are you ready to join us?

Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 1 page) briefly outlining how you meet the requirements of the role.

During the online application process, you will be asked to provide a response to the following pre -screening question: How do you ensure the team objectives lead to the achievement of business outcomes that align with organisational policies?

Applications close 25th March 2025 at 11:59pm

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Michelle Bechini on 02 9307 8704 or at michelle.bechini@ncat.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Dean on 02 9765 3526 or email the recruiter

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/