Senior Client Service Officer - Supreme Court of NSW

• Sydney with flexible working is available
• Ongoing (35 hrs. per week)
• Clerk Grade 3/4, base salary ($82,193 - $90,001) pa, plus employer’s contribution to superannuation and annual leave loading

Your role

The Senior Client Services Officer provides advanced administrative services in the Court, offers high-quality services to clients, supervises staff, and provides hands-on training.

This role also includes the duties of Chief Clerk of the Supreme Court of New South Wales, exercising functions as required by law or as directed by the Chief Justice.

What you’ll do

• Supervise staff, ensuring the team's output is accurate, professional, and meets time standards. Provides on-the-job training, support, and coaching in areas such as procedures and client service delivery.
• Handle complex inquiries and offer procedural assistance to clients and staff, including researching and interpreting legislation, policy, and court rules.
• Engage directly with clients in high-pressure environments, such as at the Registry counter or during court proceedings.
• Process court work to ensure compliance with legislative rules and requirements, including preparing court listings and coordinating with parties and/or their legal representatives to ensure timely and accurate printing of lists and notices.
• Contribute to the development and implementation of initiatives aimed at improving work practices.
• Prepare reports and correspondence.
• Proficiently uses computer systems to enter, retrieve, and collate data, and provides information on internet/intranet sites.
• Interprets and applies Department policies, including those related to harassment prevention, EEO, EAPS, Code of Conduct, WH&S, Ethical Work Practices, Disability Awareness, and ATSI Strategies.
• May be required to serve as a Justice of the Peace.

What we’re looking for

• Demonstrate initiative and deliver high-quality client service in a dynamic and complex work environment.
• Build and maintain a cohesive, efficient, and positive team structure. Supporting staff with varying abilities / experiences and helping them adopt new work practices to improve client service standards and foster teamwork.
• Keep up to date with procedural and legislative changes affecting court operations. Ensuring accurate and consistent information is provided to clients and the Court. Adapting to work in different jurisdictions.

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Targeted Question 1: Tell us about a specific time when you had to handle a tough problem which challenged fairness or ethical issues.

• Targeted Question 2. Give an example of how you turned a dissatisfied person into a satisfied one. What did you do?

Applications close 6 April 2025 at 11:59pm AEST.  

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Daniel Cafarelli via email sc.enquiries@justice.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Paola Pina via paola.pina@dcj.nsw.gov.au    

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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