Senior Cloud Administrator

      Senior Cloud Administrator 

• Ongoing full-time vacancy. 35 hours per week.
• Location: This role is based in Parramatta or Sydney CBD. Flexible and hybrid working options available.
• Clerk Grade: 9/10. Salary $125,693 to $138,510 plus superannuation and annual leave loading.

About us

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team

The Information and Technology division drives digital innovation and the way we interact with our customers through the development of digital products, IT support, cyber security, and information management services.

About the role

As the Senior Cloud Administrator, you will manage day to day ICT operations, lead the development of the Cloud Infrastructure and drive improvements across the ICT environment. This role will lead NSW Trustee and Guardian's ICT (Cloud) transformation journey; and is key to the success of its Digital Plan. You will design and implement solutions and collaborate with the Senior Manager IT Operations and Security and Key Internal Stakeholders.

     In this role, you will:

• Provide high quality customer support and expert functional, technical and system administration support and advice to users across multiple locations, platforms and technologies.
• Guide the activities of Technical Support Administrators responsible for the operational maintenance of the organisation’s ICT environment.
• Ensure the Agency’s day-to-day ICT operations run smoothly and securely.
• Engage with senior leaders and stakeholders across the organisation on ICT projects and initiatives.
• Drive optimisation and efficiency across ICT operations

The Senior Cloud Administrator role will be expected to provide expert advice in the following areas:

• O365 Operations: Operational support, Maintenance and Enhancements
• O365 Project: Provide expert O365 advice and lead discussion around solution upgrades and functionality
• Microsoft Azure Cloud: Operational support, maintenance and enhancements
• Microsoft Azure Cloud: Provide expert advice around architecture changes to the environment
• Networking & Security: Operational support, maintenance and enhancements

For more information about the position, view the role description

About you

Application is encouraged if you demonstrate the following skills, knowledge and experience:

• Tertiary qualifications in a related discipline
• Extensive experience as a Senior Cloud Specialist with Microsoft Azure & O365 skills
• Demonstrated advanced support of Microsoft O365 and Azure Cloud environment
• Proven experience in Networking & Security will be highly regarded
• Competency in designing and building solutions relating to the above platforms
• Strong analytical and problem-solving skills to identify and resolve cloud-related issues
• Demonstrated commitment to ongoing professional development.
• Current valid driver’s license.
• Participation in an on-call and/or after hours work roster to ensure service continuity to clients may be required.

Sound like you? We would love to hear from you!

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

• Complete the online application
• Submit a resume (maximum five pages)
• Answer the following targeted questions and attach your response as a PDF document (maximum two pages):

Targeted Question 1: Describe a recent situation where you resolved an issue within an infrastructure system. Include steps you used to troubleshoot the problem and how this was communicated to stakeholders, what was the outcome.

Targeted Question 2: Describe Azure Cloud project you have worked on. Explain the technical steps and any obstacles you had to overcome. Please also list any project management steps you ensured were followed throughout the project.

Read: writing your job application for tips with the application process.

Closing date

Applications close 11:59pm, Wednesday 16th April 2025.

For enquiries about the role, please contact Mahendra Pardeshi, Senior IT Operations and Security via email: Mahendra.Pardeshi@tag.nsw.gov.au

For enquiries about the recruitment process, please contact Hina Maudarbocus, Talent Advisor via email: hina.maudarbocus@tag.nsw.gov.au.

Please do not send your applications directly via email or LinkedIn. Only applications submitted via the online portal will be accepted. 

Please note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculture@tag.nsw.gov.au

• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.