Service Support Manager

Department of communities and Justice
Service Support Manager 
Talent Pool Recruitment 

We are creating a Talent Pool for future Service Support Manager vacancies across the Sydney, South Eastern Sydney and North Sydney districts 
 

The Talent Pool is valid for a period of up to 18 months and will be used to fill future temporary and ongoing vacancies that may arise

Salary- $97,027- $107,059 PA plus super and leave loading  
 

The Sydney, South Eastern Sydney and Northern Sydney districts cover an area stretching from the coast at Pittwater west to Hornsby, down through Canada Bay and Canterbury to Sutherland. These districts cover both highly urbanised areas across Sydney, and industrialised areas around Port Botany.

We have Community Service Centres (CSCs) in the following locations across the district that you could work in:

Ashfield, Strawberry Hills, Chatswood, Pennant Hills & Hurstville
 

Your role

The Service Support Manager supervises and leads a team of staff that provide administration support to staff and Community Services clients. The Service Support Manager will plan, manage, monitor and report on the administrative and site management functions of the Customer Service Centres CSC(s) and directly undertake some administrative functions, in addition to other duties.
 

What you’ll do
You will supervise a team in the provision of efficient, effective frontline, administrative and site management services. A major aspect of your role is to ensure client focused and consistent high quality service delivery across DCJ Customer Service Centres.

What we’re looking for

•    Experience in managing a team in a high-pressure environment delivering services to vulnerable clients.
•    High level of organisation skills and time management.
•    High level ability to work under pressure and meet deadlines. 
•    A positive attitude with the ability to work independently and collaboratively.
•    Developing team capabilities whilst supporting a culture of integrity and professionalism
•    Working through challenges with flexibility and solution focused outcomes 

Download the role description

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. 

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What we Offer

We offer a variety of benefits, including:

•    A challenging and rewarding career
•    4 Weeks annual leave
•    Flexible, autonomous work environment
•    Competitive pay and conditions
•    Training and development opportunities to build and maintain capabilities.
•    Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the question below with a brief outline on how you meet the requirements of the role:

• What are your most effective techniques for supervising a diverse team with varying levels of skill and ability? Please provide an example of a time when you successfully implemented these techniques, including development and performance strategies.
   

*****Applications close on the 13th April 25 at 11.59 PM AEST 

Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Erin Brown on 0408 387 506 or Erin.Brown@dcj.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Ghislaine Abel 02 9765 3313 or via Ghislaine.abel@dcj.nsw.gov.au
 

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lie at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

For more information visit Your recruitment journey on the DCJ website

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’