Senior Client Relationship Officer (Assets)

Senior Client Relationship Officer (Assets)

• Ongoing Fulltime role
• Location – Tamworth or Coffs Harbour with Flexible work arrangements
• Salary – Clerk Grade 7/8, $106,025 - $117,363 per annum, plus employer’s contribution to superannuation
• Industry leading training with ongoing career development and support

This position is open to Australian Aboriginal and Torres Strait Islander people only

About the role

A great opportunity is available within the Aboriginal Housing Office (AHO) to provide region-based services, project management, assessment and reports on current and prospective assets and property building and refurbishment quality and completion against contract standards to provide clients with appropriate housing.

What you’ll do

You’ll work in a high-performing team that works across all AHO teams. You will build strong relationships and work in partnership with other key government agencies and various internal and external stakeholders.

You will also:

• Assess local properties and report on fit for use, property condition, quotation of cost of repair and refurbishment priority to address client needs and to comply with relevant legislation, policies and procedures.
• Resolve client-based issues by working collaboratively with property owning and property managing organisations to achieve a suitable outcome for the client.
• Monitor, assess and report on quality, progress and issues in new build and refurbishment programs, escalating and resolving assigned issues to ensure timely completion and compliance with policy and contractual obligations.
• Manage housing providers on work and maintenance backlog, recommend and implement actions to expedite scheduled work.
• Project manage small to medium repair projects on AHO and community owned properties. Recommend and complete initial portfolio redevelopment feasibility reviews
• Update asset databases and provide written reports and assessments on building works, refurbishments, properties, and key issues for resolution ensuring confidentiality, accuracy, and integrity.
• Contribute to the Asset Management Plan and business and performance planning at the regional level.
• Plan activities and projects to ensure the team meets broader planning and service commitments, and own work plans, activity tracking and measurements of work schedule completion are finalised according to agreed standards.
• Work collaboratively with central Assets team and regional team to ensure a co-ordinated approach to region-based asset services, assessment, and reporting.
• Working across a range of programs, policies and systems to maximise team efficiency and service delivery outcomes
• Identifying key stakeholders and maintaining relationships which will support stronger communities and innovative/integrated service delivery for clients
• Achieving timely resolution of building and maintenance work backlog, performance standards and project outcomes

What we’re looking for

• An experienced Asset Officer with experience within the construction industry. A background within project management along with Aboriginal community engagement will be paramount in your success in this role.
• Demonstrated understanding of Aboriginal cultural beliefs and attitudes and of the socio-economic position of Aboriginal people within Australian society, and of their impacts in relation to housing. A thorough understanding of the Aboriginal political and historical impacts upon policy developments in NSW and nationally in relation to Aboriginal land rights, and Aboriginal land use.

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australia’s First Nations people

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows.

Either will be accepted:

Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

For more information and advice on applying please visit Careers for Aboriginal people Https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

About AHO

The Aboriginal Housing Office (AHO) is part of the Department of Communities and Justice (DCJ). The AHO is a statutory authority, established under the Aboriginal Housing Act 1998 (NSW) and plans, administers, and expands the policies, program, and asset base for Aboriginal housing in NSW. 

The AHO works in partnership with Aboriginal Community Housing Providers (ACHP) and Aboriginal communities in delivering housing program and developing housing policy and standards. AHO has also strived to build the skills of Aboriginal people in the sector to improve the management of both their properties and their organisations for a better tomorrow for everyone.

Are you ready to join us?

Click apply you will need to attach an up-to-date résumé (maximum five pages) and a cover letter (maximum three pages) with a brief outline on how you meet the requirements of the role.

Applications close Sunday 27th October 2024 at 11:59 AEST

Got a question?

For more information about the role or what it’s like to work for AHO, please contact the hiring manager, Emma Atkins on 0400 004 107 or via email at  emma.atkins@aho.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Justine Clark on 02 8688 0549 or via email at Justine.clark@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.