Senior Aboriginal Client & Community Support Officer

Location: Wollongong Local Court, NSW 2500

Employment type: Ongoing, Full-time (1 vacancy)

Salary: Clerk 5/6, $93,295 to $102,941 p.a. plus employers’ contribution to superannuation and annual leave loading

This position is open to Australian Aboriginal and Torres Strait Islander people.

Your role

This role coordinates and assists in the implementation of state-wide and regional programs, projects and initiatives tailored for Aboriginal clients and Communities.

What you’ll do

The Aboriginal Services Unit (ASU) is a specialist team within the Department of Justice that delivers service to frontline clients and community through the Circle Sentencing program, Aboriginal Community Justice Groups and our service delivery in Local courts. We also influence diversion strategies, projects and policy development through our informed and expert knowledge of Aboriginal people experiencing the NSW justice system as victims and offenders.

Your responsibilities will include:

• Assist in managing a range of projects to deliver initiatives for the Aboriginal Services Unit (ASU).
• Undertake day to day and detailed aspects of project implementation, including monitoring project plans, coordinating resources, and managing deliverables and tasks.
• Assist with research and analysis to support the development of key projects across the Unit.
• Assist in managing projects designed to review, monitor and improve the effectiveness of service delivery within the Unit.
• Mentor and provide support, advice and communication to Aboriginal Client & Community Support Officers regarding project performance and implementation issues.
• Assist the Regional Coordinator in preparing a range of project related documents as instructed, including status updates, reports, budgets and discussion papers.

What we’re looking for

Our ideal candidate will demonstrate the following:

• Ability to work independently and manage your own work. Including working both independently and within a team environment.
• Ability to establish and maintain relationships with internal and external stakeholders
• A commitment to a culture of teamwork, excellence and continuous improvement.
• Client service skills with an empathic approach to clients.
• Proficiency in Databases and Microsoft office
• A strong commitment to customer service
• A current driver’s licence (unrestricted) and willingness to travel is required as this role will provide service and support to regional communities and clients

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons.

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

While the Department of Communities and Justice offers a flexible or hybrid working arrangement some office work will be required and therefore to be considered for this role you would need to live in NSW or be relocating to NSW.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply. You will need to attach an up-to-date résumé (maximum five pages) and a cover letter (maximum three pages) with a brief outline on how you meet the requirements of the role and answer the two targeted questions below:

• Tell me about a time you had to mentor a team member to manage/improve a project. What did you do and what if anything would you do differently next time? What was the result?

• Describe a time in a professional environment where you were juggling multiple competing tasks and deadlines. How did you manage the situation? What steps did you take to prioritise and deliver outcomes?

Applications close Sunday 21 July 2024 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Karina Boyd on 0472 849 101 or at karina.boyd@dcj.nsw.gov.au. From 01/07/2024 to 12/07/2024 please contact Tallara Kennedy on 0428 542 243 or at tallara.kennedy@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Reyzhel Velasco on 0400 969 505 or via reyzhel.velasco@dcj.nsw.gov.au 

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website (for all roles except Aboriginal Identified)

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/