Senior Customer Service Officer

We have an ongoing opportunity for a Senior Customer Service officer in the Illawarra Shoalhaven District

Location – Illawarra Shoalhaven District

Employment type – Ongoing

Salary – $82,193 - $90,001 p.a. + superannuation and annual leave loading

Your role

The Senior Customer Service Officer (SCSO) will provide crucial high-level support to the Community Service Centre with responsibility for various key administrative functions. Core accountabilities include reception, mailbox and invoice management, minute taking, liaising with various stakeholders, and working across several databases and systems.

What you’ll do

• Oversee or provide administrative and clerical support to CSC workers in an efficient and effective manner.
• Provide adequate coaching, guidance and training to members of the administrative team to enable the development of the skills necessary in the enhanced service environment.
• Foster and maintain teamwork in the CSC administrative team.
• Establish and maintain administration systems to assist management with compliance of WH&S and security policies and procedures.

What we’re looking for

• Experience in working in a high-pressure team environment delivering services to vulnerable clients with a high level of communication and relationship skills
• Ability to work independently and collaboratively 
• Competency with a range of relevant technology and software applications 
• Ability to interpret policies, standards and procedures and act with a high level of integrity whilst maintaining a high level of confidentiality. 
• You will be exposed to highly sensitive matters that at times you may find confronting so the importance for confidentiality and self-care is very important.
• You must also hold a valid driver’s licence.

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions including weeks annual leave
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

Targeted Question 1. Tell us about a time you have provided high quality customer service to clients on the telephone and in person.

Targeted Question 2 - Please provide an example of your ability to work independently on a piece of work that required you to work to tight deadlines with a strong attention to detail. Describe the situation, task, actions you took and the outcome.

Applications close Wednesday 14 May 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Michelle Gentles on 02 42228641 or at michelle.gentles@dcj.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Tina Baker on 02 9765 5369 or via tina.baker@dcj.nsw.gov.au.  

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.